Return Policy

Return Policy

Last Updated: January 2024

  1. Damaged or Faulty Products:
    1.1 W.S.D.A The Seadragons is committed to providing quality products. In the event that you receive a damaged or faulty item due to our fault, we offer a return policy to address such instances. Please inspect your purchase upon receipt and contact us immediately at merch.seadragons@gmail.com if the item is defective or damaged due to our fault.

  2. Made-to-Order Products:
    2.1 All products available in our webshop are made-to-order. As part of our commitment to delivering unique and high-quality items, they are non-returnable, except in cases where damage or faults are attributed to our side. We take great care to ensure that all made-to-order items meet your expectations.

  3. Return Procedure for Damaged or Faulty Made-to-Order Items:
    3.1 To initiate a return for a damaged or faulty made-to-order item, please contact us at merch.seadragons@gmail.com within 5  days of receiving the product.
    3.2 Provide your order number, a clear description of the issue, and photographic evidence of the damage or fault.
    3.3 Our Merch Committee will guide you through the return process and provide instructions for returning the item.

  4. Refund or Replacement:
    4.1 Upon receiving and inspecting the returned made-to-order item, we will notify you of the approval or rejection of your refund or replacement.
    4.2 If approved, a refund will be processed to the original method of payment or a replacement made-to-order item will be sent, depending on your preference.

  5. Shipping Service Responsibility:
    5.1 W.S.D.A The Seadragons is not responsible for damages caused during the shipping process. Any issues related to shipping damage should be reported directly to the shipping service provider.

  6. Contact Information:
    6.1 For any inquiries or to initiate a return for a damaged or faulty made-to-order item, please contact us at merch.seadragons@gmail.com

  7. Changes to Return Policy:
    7.1 W.S.D.A The Seadragons reserves the right to modify, amend, or revise this return policy at any time. Changes will be effective immediately upon posting on the website.

    Should you have any inquiries or concerns regarding our Return Policy, kindly contact us at the.seadragons@wur.nl

    By engaging with W.S.D.A. The Seadragons, you acknowledge and agree to the terms outlined in this formal Return Policy.